PRIVACY POLICY

Last updated: October 14th, 2026

Website: livestates.in

1. Introduction & Regulatory Scope

This Privacy Policy (“Policy”) describes how [Client should Insert Legal Entity Name] (“Liv Estates”, “Company”, “we”, “our”, or “us”), operating the website livestates.in (“Platform” or “Website”), collects, uses, processes, stores, shares, and protects your personal information.

Our principal office is located at:

WeWork Latitude, 10th Floor, RMZ Latitude, #69/458/69, Hebbal Kempapura, Bengaluru, Karnataka, 560024.

We are committed to maintaining data privacy standards in strict adherence to:

• The Digital Personal Data Protection Act, 2023 (DPDP Act) and associated statutory rules.
• The Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).
• The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
• Applicable Real Estate (Regulation and Development) Act, 2016 (RERA) disclosure standards.

By browsing the Website, requesting brochures, registering for property alerts, or submitting contact inquiries, you confirm that you have read, understood, and consented to the practices described in this Policy.

2. Information We Collect

We collect personal information directly from you and automatically via your browser interactions:

A. Information You Voluntarily Provide

• Contact Details: Full name, email address, telephone / mobile phone number, city of residence, and postal address.
• Real Estate Preferences & Inquiries: Desired property configurations (e.g., 2 BHK, 3 BHK, luxury residences in Hebbal, Sanjay Nagar, or North Bengaluru), budget range, investment horizon, home loan eligibility requirements, and site visit schedules.
• Communications: Feedback, queries, survey responses, and written correspondence shared through our contact forms, email, or WhatsApp.
• Transaction & Verification Records: Where you proceed with a formal expression of interest, booking, or KYC verification, statutory identification proofs (such as PAN, Aadhaar where legally permitted, proof of address) required under applicable real estate laws.

B. Information Collected Automatically

• Technical & Device Data: IP address, browser type and version, device identifier, operating system, network provider, and geographic location based on IP.
• Usage & Interaction Data: Page views, time spent per page, clickstream patterns, referral URLs, brochure downloads, and interaction with project listings (The Gentry Residences).
• Cookies & Tracking Identifiers: Small data files, web beacons, and analytical tags deployed to optimize site loading, remember preferences, and analyze user engagement patterns.

3. Legal Grounds & Purposes of Processing

Under the DPDP Act and applicable Indian law, we process your personal data under the lawful grounds of Explicit Consent and Legitimate Uses, for the following purposes:

4. Direct Communication & TRAI / DND Consent

1. When you enter your phone number or email address on livestates.in, you give express authorization to Liv Estates and its authorized property advisors to contact you via telephone calls, SMS, WhatsApp messages, and email.
2. In accordance with Telecom Commercial Communications Customer Preference Regulations (TCCCPR) issued by TRAI, this authorization supersedes any existing registration on the National Do Not Call (NDNC) or National Customer Preference Register (NCPR).
3. Withdrawal: You may withdraw this consent at any time without penalty by emailing contact@livestates.in with the subject “Unsubscribe”, or by following the opt-out instructions inside our communications.

5. Data Sharing and Third-Party Disclosures

We do not sell, rent, or trade your personal data to third parties for independent marketing. We may share your data only under the following strictly defined conditions:

1. Authorized Service Providers: Trusted third-party vendors who provide IT hosting, CRM database management, customer support, email and SMS delivery, and website analytics under binding confidentiality and data protection agreements.
2. Channel Partners & Co-Developers: Authorized real estate sales consultants and co-developers associated with specific projects (e.g., The Gentry Residences), solely to facilitate customer inquiries, site inspections, and property documentation.
3. Financial & Legal Institutions: Approved banking, mortgage lending, and legal conveyancing partners, strictly upon your instruction to assist with loan processing or title clearances.
4. Statutory & Legal Authorities: Law enforcement agencies, K-RERA regulatory authorities, courts, or government bodies when required to comply with court orders, subpoenas, or applicable Indian laws.

6. International Data Transfers

While our primary servers and operations are located in India, certain cloud infrastructure, CRM systems, or analytics platforms may operate servers across global jurisdictions. In any such instance, data transfers comply with the provisions of the Digital Personal Data Protection Act, 2023, ensuring adequate contractual safeguards, confidentiality measures, and technical protections.

7. Data Retention

1. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including facilitating property sales, managing customer relations, resolving disputes, and adhering to statutory retention periods under Indian law (e.g., RERA documentation rules, tax and accounting standards).
2. Once the retention period expires or upon receiving a valid request for erasure, data is permanently erased or irreversibly anonymized in a secure manner.

8. Your Data Protection Rights

Under the Digital Personal Data Protection Act, 2023, you (as the “Data Principal”) possess the following rights:

• Right to Access & Summary: Request a summary of your personal data processed by us and the identities of data fiduciaries or processors with whom your data has been shared.
• Right to Correction & Completion: Request the correction of inaccurate personal data or completion of incomplete records.
• Right to Erasure: Request the deletion of personal data that is no longer necessary for the purpose for which it was processed, subject to statutory retention mandates.
• Right to Withdraw Consent: Revoke consent previously granted for processing or marketing communications at any time.
• Right to Nominate: Nominate any other individual to exercise your data rights in the event of death or incapacity.
• Right to Grievance Redressal: Access an expeditious mechanism to address grievances regarding our processing of your personal data.

To exercise any of these rights, submit a written request to our Data Protection & Grievance Officer at contact@livestates.in.

9. Cookies and Tracking Technologies

• Essential Cookies: Necessary for the functional operation and security of livestates.in.
• Performance & Analytics Cookies: Help us evaluate traffic patterns, page load efficiency, and user preferences to enhance platform responsiveness.
• Managing Cookies: You can modify your browser settings to reject or delete cookies. Note that disabling cookies may affect some interactive functions on our website.

10. Data Security Measures

In compliance with Rule 8 of the Information Technology (SPDI) Rules, 2011, we implement technical, physical, and managerial security controls to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These controls include:

• Secure Socket Layer (SSL/TLS) encryption across all web sessions.
• Restricted role-based access controls for internal personnel and vendors.
• Secure server environments, firewalls, and routine vulnerability scanning.

11. Minor’s Privacy

Our Website is not directed toward individuals under 18 years of age. We do not knowingly collect or solicit personal data from children without verifiable parental or legal guardian consent, in accordance with Section 9 of the DPDP Act, 2023.

12. Updates to this Policy

We reserve the right to amend this Privacy Policy to reflect evolving regulatory directives or operational updates. All modifications will take effect immediately upon publication on this page, indicated by the “Last updated” date. We encourage periodic review of this Policy.

13. Data Protection & Grievance Redressal Officer

If you have any questions, concerns, complaints, or wish to exercise your rights under the DPDP Act or IT Act, please direct your communication to our designated Grievance Officer:

• Office Address: WeWork Latitude, 10th Floor, RMZ Latitude, #69/458/69, Hebbal Kempapura, Bengaluru, Karnataka, 560024
• Phone: +91 77604 67613
• Email: contact@livestates.in (or dedicated email, e.g., privacy@livestates.in)
• Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST